Oases
 

New Indian Support Office Enhances Technical Assistance for Commsoft Clients in Asia, Africa and Eastern Europe

18/01/2011

◾Commsoft supports aircraft maintenance organisations with high quality, affordable MRO IT systems

◾Commsoft’s OASES software is used by 50 international organisations, supporting over 70 aviation operations

◾The agreement with Indian company KLR Technologies Private Ltd will improve access to technical support for OASES users operating in Africa, Eastern Europe and Asia

◾KLR Technologies Private Ltd will provide support to Commsoft with a defined Service Level Agreement

London, 18th January 2011

Communications Software (Airline Systems) Limited ("Commsoft"), provider of market leading software systems for aircraft maintenance has announced that it will be contracting Tamil Nadu based company KLR Technologies Private Ltd ("KLR Technologies"), to further enhance the comprehensive support offered to international users of its Open Aviation Strategic Engineering System ("OASES").

KLR Technologies, headed by former OASES software engineer Saravan Murthy, is based in Coimbatore, India. The agreement between KLR Technologies and Commsoft will extend the hours of available support for Commsoft clients in Eastern Europe, Asia and Africa, offering a much earlier start to the working day for a significant number of OASES users.

The service will be integrated with Commsoft’s existing support processes with overall management being provided by Rob Parker, Support Manager of Commsoft.

James Stock, Director at Commsoft, commented: "The agreement with KLR Technologies is another exciting development as part of Commsoft’s strategy to progressively enhance worldwide support coverage. Commsoft has seen the increasing success of OASES, especially in Eastern Europe and new Asian markets, and we have several prospects in these regions and Africa. The new support coverage will offer major benefits to existing customers and will boost our market presence."

Saravan Murthy, MD of KLR Technologies added: "I am excited to be able to continue my association with Commsoft and OASES. I am certain that KLR Technologies, working closely with Commsoft and its other market partners, will help bring new energy, greater local awareness and new successes for OASES."

Commsoft is headquartered in Essex and has regional offices in three other locations across the UK. The new technical office in India will be integrated with these existing support centres and the company’s Australian office, enabling Commsoft to provide clients with comprehensive assistance when it is needed most, regardless of the time zone they are working in.

Through its innovative MRO IT systems Commsoft assists aircraft maintenance organisations across the world. Combining vast experience of the aviation and IT industries, Commsoft’s flagship product, OASES utilises cutting edge technologies to increase efficiency and drive down costs for users. This sophisticated, user-friendly tool can be deployed efficiently into any aircraft maintenance environment.

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