24/7 Maintenance packages can be tailored to individual clients requirements and we offer a service level agreement linked to our OASES online Servicedesk reporting tool.
The servicedesk allows customers to report a problem or ask a question by raising a 'trouble ticket'. Once the ticket is raised customers can then track the progress of the case in the servicedesk and follow it through to resolution.
The ticket priority is set by the customers according to the business needs and this can vary from 'business critical' through to 'routine'.
We have Support offices around the globe to ensure regional based support is offered in most customers in office hours
If you are a Commsoft customer you can login to the Commsoft Servicedesk from here: